Shipping Policy

Shipment processing time:

In most cases orders will be fulfilled within 48hrs however, due to COVID-19 demands All orders will processed within 7 business days.

Shipments can only occur on weekdays. Canada Post  does not accept items on weekends or holidays.

COVID-19 UPDATE: We are experiencing a high volume of orders, and delays may occur. We will communicate these changes via e-mail. You will be given the oportunity to cancel an order if you are not satisfied with the delay. (Does not apply to custom designs).

Shipping rates and delivery estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Shipping method is by Canada Post.

Shipping method costs and estimated delivery times will be displayed on the checkout page.

Shipment to P.O. boxes or APO/FPO addresses:

Shipping locations are confirmed with Canada Post at the time of ordering. If any additional information or clarification is required communication will occur via e-mail.

Shipment confirmation and order tracking:

You will receive a shipment confirmation email with a tracking number once your order has shipped.

Damages:

SudsDuds is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim.